Pop In A Box Reviews

Have been waiting on an order for nearly 4 months. I ordered the mystery geek box and a pop. I got a confirmation email saying the items are in stock and will be delivered in approximately a week. I received the pop however the box and pop itself were badly damaged, I sent a message to the customer help team and was told I will be given a replacement. Nearly four months on and I've had no information on either item, I tried sending messages again but keep getting the same typical response of making it someone else's problem, worst part is they were going to be used as a birthday present, and are now no longer needed. An absolute waste of money buying anything of this site. Its getting to the point where it seems they just took the money and ran, essentially. I used to love this site and have bought a decent amount of pops from them over the years, but recently the whole company has been going downhil, I'm hoping to either get a refund or some other pops in exchange, but who knows.

Haven’t had half the pops i pre-ordered. Received refunds a few months ago, but if you don’t have them, don’t put them on the site. I was waiting 2 years for one pre-order.

Spoke to Taylor today about a problem with my order. Very helpful and resolved the problem

Love this site! I have gotten majority of my pops from here. Pre ordered 2 pops from the September release of Stranger Things but had an enquiry about another possible pop release. All the people (Matthew, Harvey and Callum) I dealt with were super helpful and quick to respond ?

This last experience is the last straw and I am taking my regular business elsewhere.

So here's what happened:

1. Order placed for 4 Funko's
2. Dispatched from USA
3. No updates for 17 days
4. Yodel are the UK designated delivery partner.
5. Yodel have no idea about this parcel(it's probably still in UK customs).
6. Contact to Popinabox - told to wait longer.
7. When prompted 2nd agent raised to 'thr courier team'. No response in promised timeframe.
8. Finally agreed items are lost 20 days after posting. Offered refund.
9. Refund accepted but asked for compensation as this is not the first time.
10. Refund sent but completely ignored request for compensation with clearly templated response.
11. After complaining again offered £5 gw gesture. However find out the refund that morning cleared minus the delivery cost!!!!
12. Refuse £5 gw and requested £3.99 delivery costs to be refunded again. 2nd request for manager contact and/or official complaints process.
13. Templated response from Wonga about only the refund. Completely ignoring complaints/escalation request.
14.Taylor 'discusses' with his manager to offer £10 gw credit. Declined and advised to close case and I will do my business elsewhere.
15. Finally Kessy says she is passing this case to the Customer Relations Team and they will be in touch within 2 working days. That was 12th July. They have not been.

In short if your items go through smoothly at customs you may never experience this. However having used this company many times in the past I can say for sure if and when something goes wrong for a regular purchaser, having to deal with their customer service like dealing is an Olympic Gold winning team for incompetence. To pay your staff to ignore what a person writes and send back templates is shame on you popinabox.co.uk . You need to get better trainers in and improve your complaints policy. Shambles!!

It is very good :)

Very quick and easy to do

Quick and effective response to a claim.

Slow to send out, on average at least a month after all other sites. Prices are getting too high and not just by a little bit

Don’t always get my order even when I pre order you run out.

I’m waiting several months for my orders. Preordering them. Only to find all the ones I’ve ordered are now out of stock. But yet won’t
Let me cancel the orders.

Ordered a Funko Pop... received confirmation of order and nothing else? Contacted via Live Chat to be told wait until 18th July. It is now the 18th July no pop and no contact available??? Have sent a message, I have to wait 24 hours..... great service not!! This is for a birthday present; to say I am not happy is an understatment

I placed an order in May and it is July already and I still haven’t received my pop. When I saw the funko I wanted was available for sale on their website it never said “pre order” but now it does. They also said they don’t have my funko in stock (so how was I able to buy the product if they don’t even have it?) I feel scammed because I spent my money thinking they had my product in stock, how can they offer something on the website if they don’t have it and can’t even provide the estimated time of when that product will be available? Funko pops that aren’t in stock shouldn’t be allowed to be sold on the website. What a disgrace

Fast delivery, haven't revived a damaged pop from them yet

Marvellous.